The authentic traditional ryokan on Miyajima island
Momijidani Miyajima Hatsukaichi-city
Hiroshima 739-0522
Frequently Asked Questions
Frequently asked questions are introduced.
Click each question to see the answers.
About stay and rooms
When do you start taking bookings?
We accept direct bookings via E-mail only from 1 year in advance.
iwaso@iwaso.com
From when cancel charge will be incurred?
Cancel charges will be incurred from 3 days before your arrival.
3 or 2 days before…30%
1 day before…50%
Day of arrival…100%
No show…100%
Do you offer special rates for children?
We can offer child rate for children under 11 years old who are sharing a room with 2 or more adults.
0 - 1 year exclusive: JPY 2,200(No meals and beddings)
2 - 6 year exclusive: 50% reduction (Dinner will be Only Children's meal)
7 - 11 year exclusive: 30% reduction (2-3 dishes will be reduced from Adult's dinner)
12 year or older: Adult rates apply
Do you have single rooms?
We don't have single rooms, but we may be able to accept single use for some dates. However, it depends on individual conditions. Please consult in advance. Please note that extra charge will be required for single use.
Do you have non-smoking rooms?
All of our rooms are non-smoking room.
Smoking is not allowed in our buildings. Designated smoking shelter is located near the main entrance.
Do you have western style rooms with beds?
All of our rooms are Japanese traditional style. Folding beds are available on requests, but please book it when you make reservation. Number is very limited, and we can prepare only 1 bed in 1 room.
Do you have rooms with private Onsen?
We do not have rooms with a private onsen bath.
2 Cottages(SHUKINTEI,SENSHINTEI) and SHINKAN rooms have private bathrooms but they are not Onsen.
All of our guests can enjoy our common onsen bath in SHINKAN building.
Is it possible to order a birthday cake?
Yes, we can prepare optional birthday cakes and flower arrangements for celebrations.
Feel free to contact us via email. All requests must be recieved at least 7 days before arrival date.
About meals
I have food allergy. Could you accommodate special arrangement for meals for me?
Yes, we will do our best to accommodate your request. We will replace specifically indicated ingredients with other things. However, please understand that we cannot offer 100% allergen-free meals.
We would like our dinner and breakfast in our room.
We serve your dinner and breakfast at the restaurant.
Dinner and breakfast will be served in a private dining room only for guests who stay our cottages.
I would like to book a room with bed and breakfast.
We can offer some reduction for removing your dinner. But please note that on this island, restaurants opening until late evening are very limited on this small island. Or please check the ferry timetable if you are planning to have dinner outside of the island. We are afraid that we cannot add your dinner on your arrival date.
About hot spring and bathing
Is it possible to make a reservation for private Onsen?
We don't have private onsens. Please enjoy our common onsen bath.
Can we use the Onsen only?
Unfortunately, our onsens open only for our overnight guests.
About facility
Is Wi-Fi available in your facility?
Free Wi-Fi is accessible in guest rooms and some public spaces of our facility.
Do you have a bar or lounge?
We have a lounge area with sofa for resting. But we don't serve beverage in that area. We can introduce some nearby bars if you would like to go out for a drink.
How is the accesibility for people with physical difficulties?
Unfortunately, our facility is traditional style old buildings. We don't have universal design rooms. Our Onsen is on the basement, and the only access from 1st floor to the basement is stairs.
We reccommend SHINKAN rooms for people with physical difficulties. They have private bath in the rooms, and you can access from 2nd (Lobby) to 5th floors by elevators.
About access and parking
Is car parking available if I drive to Iwaso?
Our car parking is available for free. But please check the ferry fare for cars. And please contact us in advance so we can guide your car in the island as the roads are very narrow.
Is there pickup service?
We can arrange free pickup at Miyajima port. Please call us and let us know the departure time of your ferry. <Service hours : 8:00am - 8:00pm>
We are plannig to arrive by airplane. Is it possible to ask for pickup at the nearby airport or train station?
Our free pickup is only available in Miyajima island (from Miyajima island port to Iwaso). If you would like to make reservation for Taxi service or chartered cars from airport or station, please contact us in advance. We will check the availability with taxi company.
We are arriving late night. Until what time can we check-in?
Please check-in by 7:00pm. Our last dinner time slot is 7:30pm, so if you are arriving after 7:00, it will be very difficult for us to prepare your meals in the best condition. Also, please note that ferries are not running so often after 6:30pm.
Others
We are likely to arrive before check-in time. Can you keep our luggage before check-in?
Yes, we can keep your luggage from anytime on your arrival date. Please call us and let us know the departure time of your ferry. We will pick you and/ or your luggage at Miyajima port.
Could you keep our luggage while we are out for sightseeing after check-out?
Yes, please ask us when you check out. Free shuttle bus and luggage delivery service to Miyajima port is available, too.
We would like to join the night cruise.
Please ask at front desk. We can check the availability and make a booking for you. Reservation in advance to your arrival is recommended as sometimes boats become fully booked.
I would like to send my suitcase to the next hotel.
Delivery service is available with optional fee. Please bring the address and phone number of next hotel, and front clerk will help you to send the luggage. Note that normally it takes 2 days to be delivered.
Are rental bicycles available?
Can we make bookings for massage?
Unfortunaly, we do not offer massage services.
Is laundry service available?
Can you lend me cell phone charger and adapter?
They are available at front desk with JPY 1000 deposit each.
Do you offer guided tours on the island?
We don't offer them, but we can make appointment with official guides of the island or Hiroshima city for you. Please consult in advance to your arrival. Early reservation is reccommended for English speaking guides.
Are there convenience store and ATM near Iwaso?
There is an ATM at the post office on the shopping street. Exchange is available only at the bank which is also located on the shopping street.
Reservation
